Learning how to deal with problems in Communication constructively is a skill.
Problem Solving in Communication is essential. When we go off track, we get confused or emotions are high it is really important o get back on track as quickly as possible.
Problems or mistakes are a great learning opportunity and this is how they should be seen. If you can create a culture where mistakes are seen this way you will have a much more willing team in terms of speaking up, problem solving and being creative.
So when something has gone wrong what do you do?
Identify the problem: It is important to ensure you work out the correct source of the problem, if not you may waste time and resources on the wrong issue
Define the problem: After the problem has been identified, it is important to fully define the problem so that it can be solved.
Develop a strategy: The next step is to develop a strategy to solve the problem. The approach used will vary depending upon the situation and the individual's unique preferences.
Organise information: Before coming up with a solution, we need to first organise the available information. What do we know about the problem? What do we not know? The more information that is available, the better prepared we will be to come up with an accurate solution.
Allocate resources: Before you begin to solve a problem, you need to determine how high priority it is. If it is an important problem, it is probably worth allocating more resources to solving it. If it is a fairly unimportant problem, then you may not want to spend too much of your available resources into coming up with a solution.
Monitor progress: Effective problem-solvers tend to monitor their progress as they work towards a solution. If they are not making good progress toward reaching their goal, they will reevaluate their approach or look for new strategies.
Evaluate the results: After a solution has been reached, it is important to evaluate the results to determine if it is the best possible solution to the problem.
A team that does this is so far ahead of the game. Not only do they have a culture of people that are confident to have a go, not afraid of mistakes and willing to share and learn from each other. It is such a great way to work.
As a business person there is nothing worse than there being an issue and no one is brave enough to speak up for fear of ridicule and judgment. If you would like to learn how to add problem solving to your tool box for better communication why not get some coaching to learn how to based on your own unique Communication style or DNA?
Why not learn what your Communication DNA is? We have a short online course to help you.
If you would like to learn about Communication DNA and how it can change your workplace for the better, then check this out.
If you would like a obligation free chat to discuss how we may be able to support you on your journey to deal with difficult people then contact Kylie Warry on 1300 707 481 for more information or get in touch.
We also have a series of online courses to support you in your bid for Better teamwork. There are course for individuals and teams so take a look.
Until next time, Care, Connect and be a Courageous Communicator.
Let’s change the world we live in one conversation at a time.