All of us who hang out in workplaces would benefit from better communication. Right? When was the last time you can remember feeling misunderstood in conversation? If you are like me it used to feel like most days….
Poor Communication can costs business big time, up to 32% of profit. That is a lot of money down the drain. Understand the keys to better communication and you can unlock a hidden profit centre in your business.
However, your workplace your business, will only benefit from your staff and team members learning to understand themselves and then others as Communicators and you will be well one your way to improving your Communication and productivity.
If Communication DNA is a new term for you, check out this video specifically about this concept, it will explain it fully for you.
In 2015 Forbes magazine released research that detailed how we can see leadership based on 3 basic communication skills. These skills are how to Ask, Listen and Tell.
Leaders that have all 3 skills are seen by 88% of staff to be exceptional, whereas, Leaders with any one of these communication skills are seen by only 3% of staff as exceptional.
Let’s take a closer look at these 3 skills. Firstly the ability to Ask. To ask is to communicate your needs and to clarify the needs of others. Asking means you are not guessing but gaining clarity. Basically it is speaking to gain more information.
Many workplaces are filled with people that assume rather than ask. Assumption is very dangerous and will quickly take you down a dangerous road.
Each of the four communication styles copes with this skill differently. The more reserved styles of the Perfectionist and the Patient Communicators are more natural askers. However, they can still struggle. In coming articles I will outline this more.
Next let’s look at the skill of Listening. To listen is to stop speaking, be present and take in information both verbal and non-verbal that is coming from the person you are communicating with. In communication Listening is a lost art form. Particularly in our very fast paced and busy worlds.
Listening is a rare skill, many people speak rather than listening. Listening is crucial to your communication. It allows you to understand where someone else is at; you gain understanding and clarity. Also, if you are a good listener people automatically think you are an awesome communicator.
Each of the four communication styles copes with this skill differently. The more reserved styles of the Perfectionist and the Patient Communicators are more natural listeners. However, they can still struggle. In coming articles I will outline this more.
Finally, lets look at the skill of Telling. To tell is to share your idea, share with people your needs, or direct people. Many people do not feel comfortable to “tell” as they feel it is too direct and confrontational. However, this is all in the delivery.
Many people fear telling as it is seen as confrontational. The opposite is not telling and making people guess your needs. This is as dangerous as assuming. When you can master Telling people your needs in a way that is seen as informative rather than confrontational you are well on the way to becoming an exceptional communicator.
Each of the four communication styles copes with this skill differently. The more outgoing styles of the Powerful and the Playful Communicators are more natural tellers. However, they can still struggle. In coming articles I will also outline this more.
These three skills are essential to you becoming a more confident Communicator and taking your communication and your team work to the next level.
If you would like to know more about how to learn what your Communication DNA we can work with you to assist you to understand exactly what it is that makes you tick. We can also help you understand what makes others tick and how to get the best out of your relationships. Interested? you can get more information here.
If you are part of a team that struggles with these skills then reach out and see how we can tailor a solution for your unique situation.
If you are an independent learner, or simply someone who is busy, we have you covered! We have a complete online learning Academy that you can navigate at your own speed to become a Better Communicator.
For resources to help you Build on your Communication skills you can;
Learn your Communication DNA - uncover the uniqueness that makes you, you
Harness your Communication strengths - learn to understand and Harness your strengths as a Communicator. This course will help you to understand your strengths, your needs, your challenges, your stress response, and what to do about it to improve your communication.
Become and Enlightened Communicator - take a deeper look at the other Communication DNA styles to improve Communication and close the Communication Gap.
If you are struggling with Difficult people, take our course that will teach you how to harness your strengths and build a foundation of understanding to deal more effectively with this common problem.
We also have an online course dedicated to Uncovering Your Team's DNA. This course will expand on your knowledge of each Team members Communication DNA, strengths, challenges, value and stress response. Complete Gold for anyone working within a team who is looking to increase engagement, performance and productivity.
Until next time, Care Connect and be a Conscious Communicator
Let's change the world we live in one conversation at a time.